Refund policy

REFUND POLICY

RETURNS/ORDER CANCELLATION
I do not accept returns for change of mind.

If an order cancellation request is received and processed prior to the order being packed and shipped, the order amount will be refunded minus transaction fees (see below calculations) and minus an administration fee of $5AUD. Please ensure you make your selection carefully and review your order prior to purchasing.

Transaction Fees:
Afterpay: 8% of Total Transaction + Fixed Fee of 0.30AUD + 10% of the total of these fees (GST)
Paypal: 2.9% of Total Transaction + Fixed Fee of: (0.30AUD, 0.30CAD, 0.35EUR, 0.45NZD, 3.25SEK, 0.020GBP, 0.030USD). If paid in a currency other than AUD, the administration fee will be converted from AUD to your payment currency using PayPals exchange rate at the time of refund being calculated.
Credit/Debit Card: 1.70% (Domestic Cards) or 2.80% (International Cards) of Total Transaction + 0.30AUD + Currency Conversion Fee of 2% of the original order total (If paid in a currency other than AUD).

PRODUCT DAMAGE / DEFECTS / WRONG ITEM RECEIVED
Please be assured that for quality control I personally test and inspect every order prior to shipping to ensure everything is in working order and good condition and matches what has been ordered. I also make and keep records of this process for each order.

Please open and check your items as soon as you have received them. If there are any issues, your first step is to contact me immediately at hello@intrepidsafety.com.au

I may ask you for a photo/video of the product/s to assist in the claim.

If it is discovered that the parcel itself and/or the contents are damaged/missing and this has happened in transit, I shall refer you to Australia Post to make a compensation claim directly with them (more information can be found on our Shipping Policy page).

If my products are found to be at fault, depending on if the issue is classified as minor or major, we may offer to repair/replace the affected item, or a partial/full refund for the value of the affected item.

PARCEL RETURNED TO SENDER
If your parcel is undelivered and is sent back to me, I shall first check that I have labelled the parcel with the correct address that you have provided to us at the time of ordering.

If the return parcel is due to something I have done (such as incorrectly writing the address), I shall offer you a choice of resending the parcel (at my cost) or being issued a full refund.

If the return parcel is due to something you have done (such as incorrect address provided at time of checkout, an alias name being used for shipping details, or parcel being unclaimed) I shall offer you a choice of resending the parcel (you will need to repay the shipping cost) or receiving a refund (minus the costs incurred to me, see my refund policy for details).

EUROPEAN CUSTOMERS

  • You have 14 days from the day of delivery to notify me if you want to return your order
  • You must send back goods within 14 days of notifying me of your intent to return
  • I will process your refund within 14 days of receiving the goods back
  • Refund will be for the price paid for the goods and cost of standard shipping (any shipping upgrade costs paid such as express will not be refunded)
  • The return shipping costs to Australia are your responsibility
  • Items that are excluded from the right of withdrawal include Custom Medical Alert Tags and Custom Awareness Cards.
  • You can start a request by clicking here