Refund policy

RETURNS/ORDER CANCELLATION
I do not accept returns for change of mind.

If an order cancellation request is received and processed prior to the order being packed and shipped, the order amount will be refunded minus the transaction fees I have been charged for your order (see below) and minus the administration fee of $3AUD. Please ensure you make your selection carefully and review your order prior to purchasing.

Transaction Fees:
Afterpay: 8% of Total Transaction + Fixed Fee of 0.30AUD + 10% of the total of these fees (GST)
Paypal: 2.9% of Total Transaction + Fixed Fee of:(0.30AUD, 0.30CAD, 0.35EUR, 0.45NZD, 3.25SEK, 0.020GBP, 0.030USD) + 3% of the total of these fees (Currency Conversion Fee - If paid in a currency other than AUD)
Credit/Debit Card: 2.9% of Total Transaction + 0.30AUD + 2% of the total of these fees (Currency Conversion Fee - If paid in a currency other than AUD)

PRODUCT DAMAGE / DEFECTS / WRONG ITEM RECEIVED
Please be assured that for quality control I personally test and inspect every order prior to shipping to ensure everything is in working order and good condition and matches what has been ordered. I also make and keep records of this process for each order.

Please open and check your items as soon as you have received them. If there are any issues, your first step is to contact me immediately at hello@intrepidsafety.com.au

I may ask you for a photo/video of the product/s to assist in the claim.

If it is discovered that the parcel itself and/or the contents are damaged/missing and this has happened in transit, I shall refer you to Australia Post to make a compensation claim directly with them (more information can be found on our Shipping Policy page).

If my products are found to be at fault, depending on if the issue is classified as minor or major, we may offer to repair/replace the affected item, or a partial/full refund for the value of the affected item.