FAQ

Will my order be filmed for socials?
I receive lots of orders every week so unfortunately I can only film a couple! You are welcome to request a video in your order notes but this does not guarantee that it will be filmed.

I placed on order but haven’t received a confirmation email/tracking email?
Please first check your junk email folder. If you cannot find it there, please reach out to me.

When will my order be shipped?
I generally ship within 1 - 3 business days of purchase. Please see my shipping policy at the bottom of this page for more information.

What is the difference between the straw and strawless versions of the Drink Seals silicone drink covers?
The straw version come with a small hole near the middle of the cover, which enables you to put a straw in to sip through.

The strawless version comes with a slightly bigger hole near the edge of the cover, which enables you to sip your drink directly from the glass.


QUESTIONS ABOUT THE RESQME® CAR SAFETY TOOL

Why does my resqme® come with a zip tie?
Although I recommend keeping your resqme® on your keychain so you always have it with you no matter which vehicle you are in, the zip tie enables you to attach it to your rear vision mirror in your car if you prefer.

What is the resqme®?
The resqme® is the original car escape tool made in the USA. This 2 in 1, safety and survival device, allows you to cut a jammed seatbelt and to break a tempered side window in your car while being portable and easy to carry around.

It was important to us to only offer the original and not a cheap imitation of this product as we did not want to compromise on the quality of a life saving tool.

Does the resqme® tool work on all car windows?
The resqme® tool is effective only against clear and tinted tempered glass. Tempered glass is commonly used in rear and side car windows. The resqme® tool does NOT work on laminated glass. Laminated windows which are typically used for windshields can also be found on some car models. To check to see what your side windows are made of, locate the sticker on your side windows to see if it is designated as “Tempered” glass. If you are unable to locate the sticker or the information is not understandable, please call your car manufacturer.

How do I know the type of glass used in my car?
Most sunroofs and rear windows are tempered. To figure out what kind of glass is in the side window of your car, you can look in the bottom corner. There may be a label that says “tempered” or “laminated.” If not, roll down the window and look at it from a bird’s-eye view. If it’s smooth and looks like one piece, it’s tempered. If it looks like a sandwich with a ridge, it’s laminated.

Is the resqme® reusable?
Yes. The spring-loaded spike resets automatically and can be used multiple times. The blade is very durable and can easily perform multiple seat belt cuts.

When I look inside the tool where the spring-loaded spike is located, it seems the spike is misaligned. Is that normal?
The resqme® tool is designed this way. When not in use, the spike is not aligned with the hole. When you push the head of the resqme tool against a window or hard surface to activate the window breaker, an internal plastic shoulder centers the spike and the spring propels it forward and through the hole.

Will the spike accidentally release?
The resqme® tool will not accidentally deploy and cannot be triggered while you carry it on your keychain, pocket, or bag. In order to release the spring-loaded spike, 12 pounds of force needs to be intentionally applied to the tool. Do not press the head of the tool against your fingers to test it. With enough force, the spike will release and likely cause physical injury.

Can I take the resqme® on the airplane in my carry-on?
Considering it contains a blade, we recommend you pack the resqme® tool in your checked luggage to avoid the risk of confiscation.